Refund & Returns Policy

Refunds and Returns Policy for ImprinTemplates

Effective Date: 16 February 2024

Welcome to ImprinTemplates.com. We understand the importance of customer satisfaction and have outlined our Refunds and Returns Policy below. As we deal in digital products, our policy is adapted accordingly.

1. Digital Product Nature

Our products, including printable planners, journals, and log books, are digital items delivered electronically. Due to the nature of digital products, they are deemed “used” after download or opening.

2. Refund Conditions

Given the digital format of our products:

  • We generally do not offer refunds or exchanges once the product is purchased and delivered.
  • However, exceptional cases, such as duplicate orders or technical issues with the file, will be considered for a refund.

3. Refund Process

To initiate a refund request, please follow these steps:

  • Contact us within 7 days of purchase at imprintemplates@gmail.com.
  • Provide your order number and a detailed explanation of the issue.
  • Attach any relevant evidence (e.g., screenshots of the issue).

4. Evaluation of Refund Requests

Each refund request will be evaluated on a case-by-case basis. We will consider factors like:

  • The nature of the product issue.
  • Any evidence provided by the customer.
  • Compliance with our policy terms.

5. Refund Approval and Processing

If a refund is approved:

  • The refund will be processed to your original method of payment.
  • It may take some time for your bank or credit card company to process and post the refund.

6. Customer Support

For any questions or support related to refunds and returns, please contact us at:

7. Policy Amendments

We reserve the right to modify this policy at any time. Any changes will be posted on our website with an updated effective date.